CBC Radio - Why Can't I Fix My Tractor

[Klause]

No... only you trying to make an issue out of nothing as usual grassy



Yes fj.... that ruling is what john deere was fighting and the point of that article.


Basically the problem is with not providing diagnostic software... more so than open sourcing machine code. Why can't we get a laptop and lookup error codes to switch out censors... why does that take a service call?

[bgmb]

I think their main goal is to make things like power chips illegal. they want to extract the extra 30,000 for a model jump from the customer instead of the customer spending 2000 on a power chip to accomplish the same thing.

[PrairieDude]

This reminds me of the people that complained of the cwb initial prices but had no board grains. I drive a ford, ain't worried what dodge is doing.

[bgmb]

You have to remember that many farmers have no problem picking up the phone when they have a problem and are ok with paying for that service.

[farmaholic]

...but when Ford wants to do what Dodge did you might take notice?

[biglentil]

John Deere might of won the court case but its leaving a bad taste in the mouths of plenty of farmers. Shorting JD stock might be one of the surest bets a guy could make.

[bluefargo]

I feel the same about the "Check Engine" light in my trucks and cars. The technology exists to tell me specifically what the problem is on the dash. Instead they want you to go to the dealer.
My point is tell ME what the problem is and I will decide how serious it is and what to do about it.
Of course the reasons are obvious why they won't do that.

[bluefargo]

By the way good job Klause.

[Oliver88]

Interesting interview Klause, nice work.

[GOODRUM]

Nice to hear agco is taking a different approach, I'll consider this when making future purchases.
Recently I've been more selective with who I deal with on my farm on everything , I'm finding the smaller independent dealers treat me better than most of the companies with the fancy uniforms, whether it's machines, grain or fertilizer .
It appears the shareholders of these companies don't require customers, They only strive to show profit to increase share price, at the customer expense. I'm glad I have a few options and don't have to deal with some companies anymore.
For all reading this that don't work for the mega companies and are doing there best to balance profits with customer service keep it up! I'll be looking out for the ones that look out for me!
Things may change for the better if we all consider the big picture as we go about our business.